Frequently Asked Questions

  • What is an escape room?

    An escape room is a fun interactive adventure in which people are in a room and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set limit of time (typically one hour). Players must be observant, use their critical thinking skills, and cooperate as a team to escape the room and win the game. These games are great for couples, double dates, birthday parties, corporate team building events, and community organizations.

  • What hours are you open?

    Sunday - Friday: By Booking Appt Only
    Saturday: 10:00am - 10:00pm

    Last Booking begins at 8:30PM

  • How long is a game?

    You will have 60 minutes to solve the clues and escape the room. Total event duration is approximately 1.25 hours including pre=game introduction and post-game wrap up.

  • What are your age restrictions

    Our rooms have a minimum age of 8 years old. Children under the age of 13 must be accompanied by an adult (18+) in the room to play.

  • Am I actually locked in the room?

    You are never locked in a room and are free to exit at any time. While we don't recommend breaking out of the immersion, there is no penalty for stepping out.

  • What should I wear?

    Wear comfortable, non-restrictive clothing and footwear when coming to play our escape games.

  • Will we be playing with strangers?

    No, each game requires you to book a specific minimum of players. Once booked, you will be the only group in the game at that specific time.

  • When should I show up?

    We strongly recommend you show up at least 15 minutes before your appointment.

  • What happens if I show up late?

    Your booking appointment is for a specific time, like a movie ticket. To respect subsequent reservations, it is very important we start your booking on time. If you fail to arrive on time, your total game time may be shortened by the amount you are late. We strongly recommend you show up at least 15 minutes before your appointment. If you are more than 15 minutes late to your booking, your reservation may be cancelled.

  • What is your cancellation policy?

    Because tickets reserve a specific date and time, cancellations can only be accommodated with at least 24 hours notice. If less than 24 hours from your reservation, you may reschedule your time to another available date or be given a credit for a future booking. Tickets are not refundable, but you can transfer your tickets to someone else.

  • Can you host large groups/corporate events?

    We can accommodate many different sizes of groups from small to large. Please email us for more information: hello@escapelockedin.com, call us at (208)714-2078, or CONTACT US.

  • Do you sell gift cards?

    Yes! We have physical gift cards for purchase in our lobby, or you can purchase E-Gift cards on our booking page.

  • Can I add people to my reservation?

    No problem. Add-on guests will be charged at the door.

  • I booked a room for 4 people, but now some can't come.

    Unfortunately, we cannot offer a refund for no-shows. But, since we don’t specify WHICH 4 people the room is for, feel free to invite other people as replacements.

  • Where do I park?

    There is ample free parking behind the building or in the shared lot in front of Rebel Junk.

  • My group is larger than your max person limit.

    The max number of players is to optimize both physical square footage and puzzle interaction. You may add additional players at the game master’s discretion. Note that going above the suggested maximum number of players may result in a "too many cooks in the kitchen" experience.

  • Are the rooms scary?

    Each room is designed to be thrilling and immersive. See the description for each room to decide your experience!

  • I have a health condition, can I still play?

    Certain health conditions are not suitable for specific rooms. People with severe heart conditions, epilepsy and pregnancy are not recommended to play. Please feel free to CONTACT US if you have any concerns.